bombarbeest
 New Member Posts:7
 | | 12 Jan 2010 09:03 AM |
| Using DNNStuff Google Analytics 3.2.2 .
Sometimes the page hangs (blank, white page) in Firefox (3.5.7 atm) with the notice:
"transferring data from www.google-analytics.com" in the Firefox bar at the bottom.
This occurs when using the CATALooK (6.x.x) module for DNN (4.9.x), while going through one of the last shoppingcart steps.
The reason I'm asking this here (and not on the CATALooK forum), is because there is no problem when removing the DNNStuff module from that particular shoppingcart tab.
- this problem doesn't occur with IE. - I think this problem doesn't occur when using older DNNStuff GA versions that use urchin.js - I've looked around on the internet a bit, and there are a lot of others having problem with ga.js & firefox, but I'm not sure where the problem lies.
Is this a known problem? | | |
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Richard Edwards DNNStuff Founder
 Veteran Member Posts:1148

 | | 12 Jan 2010 10:08 AM |
| It's not a known problem with this module. I did a quick look and it looks like other sites have the same issues. Sometimes it's just because the particular server that the ga.js page is loaded from is slow that particular time. | |
Richard Edwards DNNStuff Founder Did you receive excellent support? Consider leaving a testimonial | |
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bombarbeest
 New Member Posts:7
 | | 20 Jan 2010 05:55 AM |
| Thank you for your reply. It's not just slow, it keeps trying to load. There's a ajax module on that page that goes through seperate steps of the shopping process This is an example of the link behind the button that makes the website hang: javascript:AjaxNS.ARWO(new%20WebForm_PostBackOptions("dnn$ctr565$ShoppingCart$lbtnContinue",%20"", %20true,%20"",%20"",%20false,%20true),'dnn_ctr565_ShoppingCart_RadAjaxPanel1',event) I know this link has nothing to do with dnnstuff, but it's probably this url that is being passed Google Analytics through the dnnstuff module, but it's failing somehow. (that's only my guess) This is a post on the mozilla forum which describes the same problem. Is this problem occuring since a recent ff update? Could be... http://support.mozilla.com/nl/forum/1/490652 I've looked around more and I sometimes see tips to change the way the communication with GA works, but of course, I can't change any of that, I can only place the dnnstuff module somewhere on the page. I'll keep looking. | | | |
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bombarbeest
 New Member Posts:7
 | | 20 Jan 2010 06:04 AM |
| ps: sry for messing up the forum layout, but the url doesn't wrap and I can't edit my post. | | | |
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bombarbeest
 New Member Posts:7
 | | 21 Jan 2010 07:55 AM |
| I have just found something that might be important.
If I disable AJAX on my CATALooK shop module, everything works fine in FF and with the DNNStuff module.
So as far as I can tell, the DNNStuff GA module is having problems with AJAX in FireFox since one of the latest FireFox updates. | | | |
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bombarbeest
 New Member Posts:7
 | | 21 Jan 2010 07:56 AM |
| ps: the AJAX "feature" being used is a partial reload of a page, like when ticking a checkbox doesn't cause the whole page to reload. | | | |
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bombarbeest
 New Member Posts:7
 | | 28 Jan 2010 12:51 AM |
| Anyone any ideas? | | | |
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bombarbeest
 New Member Posts:7
 | | 04 Feb 2010 01:52 AM |
| I've solved it by adding the GA javascript code manually in the skin, without using the module. | | | |
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Richard Edwards DNNStuff Founder
 Veteran Member Posts:1148

 | | 04 Feb 2010 05:37 AM |
| Thanks for posting your solution. I was going to recommend you try something like that to see if it made a difference. I'm not sure why the module was giving you such problems as that's all it does anyway. I use my Inject Anything module to inject it and have never had any problems.
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